Overview
At Yarsa AllWorkss (OPC) Pvt Ltd, we are committed to customer satisfaction. Since our product is a digital report generated in real-time upon payment, our refund policy is structured to be fair while accounting for the nature of digital deliverables.
Eligibility for Refund
⚠ Digital reports (PDF + PPT) are delivered instantly. Once downloaded, refunds are not issued unless there is a technical failure on our part.
Full Refund (100%)
- Payment deducted but report not delivered within 30 minutes due to a system error
- Duplicate payment charged for the same order
- Razorpay payment failure where amount was debited but order not created
Partial Refund (50%)
- Report generated but critical sections are blank due to data parsing errors on our side
- Report contains demonstrably incorrect calculations caused by a platform bug (not user data error)
No Refund
- Report delivered successfully and downloaded by the user
- User uploaded incorrect or incomplete data that led to inaccurate results
- User changed their mind after report generation
- Report quality is as expected but results were not what the user hoped for
How to Request a Refund
- Email theallworkss@gmail.com with subject: REFUND REQUEST — [Order ID]
- Include: Order ID, Payment ID (from Razorpay), registered email, reason for refund
- Attach screenshots of the issue if applicable
- We will respond within 2 business days
- Approved refunds are processed within 5–7 business days to the original payment method
Refund Processing
Processing Time
5–7 business days after approval
Refund Method
Original payment source (Razorpay)
UPI Refunds
Instant to 3 business days
Card Refunds
5–7 business days (bank dependent)
Net Banking
3–5 business days
GST Component
Refunded along with base amount
Cancellation Policy
Since reports are generated immediately upon payment trigger, order cancellation is only possible before the payment is confirmed. Once payment is confirmed and report generation begins, the order cannot be cancelled.
If you face a payment error mid-flow, wait 30 minutes before contacting us — most payment gateway reversals complete automatically.
Grievance Escalation
If your refund request is not resolved to your satisfaction within 14 days, you may escalate to:
- Consumer Forum: National Consumer Disputes Redressal Commission (NCDRC) or respective State Commission
- RBI Ombudsman: For Razorpay payment disputes at cms.rbi.org.in